2. Can the colour be changed? On certain collections, it is possible for the main colour to be changed. This is indicated in the description on the collection’s page. Please let us know in your initial enquiry if you are interested in another colour. We have a range of colours for you to choose from and can send you a colour card, along with the generic original colour sample for you to choose a different colour. Changing the colour, may incur an extra charge which we will inform of at the time.
3. Can I order a sample? Yes. Samples can be ordered for all standard invitation bundles. Should you wish to purchase a sample, please specify this in your initial enquiry. Samples are priced at £3.00 and are non-refundable. Due to the no cancellations policy and the fact that images displayed on screen may appear differently and vary slightly from the actual product, it is strongly advised that you purchase a printed sample before ordering to check you are completely happy with the product. Unfortunately, these are not personalised, rather they are to be used as a guide to the colour and material and provide an opportunity to check the design and craftmanship before committing to an order. Please note, samples cannot be supplied of bespoke designs.
4. How do I place an order? Please refer to our ‘How to order’ page by clicking the button below. This will take you through the steps to place your order.
Certain items, such as Hen Party Gifts are ready to order straight away. These can be added to your basket on the product page and then you can follow the prompts to make your purchase. 5. Is there a minimum order? Yes, there is a minimum order of 30 each of both invitations and save the dates, this is due to the time involved in creating the artwork and minimum print quantities. Remember, it is one invitation per household, not per guest. We also recommend you order extra as you don’t want to realise you need more than you thought and you have no spares! Also, don’t forget you will want one for yourself as a momento of your special day. 6. What is your returns/ refund policy? As the wedding stationery is made to order and personalised, we are unfortunately unable to provide refunds for unwanted stationery or accept cancellations once payment has been received and work has begun. However, nothing will be printed without client approval. 7. What is the lead time on orders? Once the wording and details have been agreed, you will receive a digital PDF proof via email within 7 - 10 working days, for approval. After this, all orders are aimed to be completed within 20 working days from the date of the signed off proof. Should this change, for example, at busy times, you will be advised of the lead time at the time of the order. You will be notified by email when your order has been sent, with tracking information where applicable. If you require your stationery quicker than 20 working days, please state this in your initial enquiry and we will see if it is possible to meet your deadline. Should this incur any extra cost, you will be informed at this time. Samples are sent first class via Royal Mail. Larger stationery orders are sent via Royal Mail signed for/ special delivery. The cost is determined by the weight and size of your parcel. Please make sure that someone will be available to sign for the delivery. 8. When should we send out our wedding stationery? All weddings are different and you should do whatever is right for you. There is no right or wrong answer when it comes to sending out your stationery, However, it doesn’t hurt to be extra organised, giving guests plenty of warning, as in the busy lives we all lead, it is not unusual for calendars to be booked up months ahead, especially in the summer holidays. Also, depending on your location, your guests may need more time to make arrangements such as travel or accommodation. Sending your stationery out that little bit earlier avoids that last-minute panic and means you can get on with things. As a rough guide, we would recommend sending save the dates out around 9- 12 months before the big day to let your guests know well in advance the date of your big day and make sure they keep it free. Invitations can then usually be sent out around 3-6 months before the wedding, asking guests to RSVP 2 months before the wedding date. Bear in mind it is advisable to send invitations out earlier if you haven’t sent out save the dates. If you are thinking of having on the day items such as favours, place name cards, table numbers, menus, order of service, etc you should start thinking about these 3-4 months before the wedding. As these items are dependent on information from other sources such as caterers and the number of guests attending, they can take some time to plan. Aim to send these to print around 2 months before your big day. Should you be interested in on-the-day stationery, please enquire and we will see what we can do! We hope you have found the answers you were looking for, however, should you have any other queries please do not hesitate to get in touch.